Dulce

Privacy Policy

Last updated: February 2026

At Dulce.chat ("Dulce", "we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion chat platform.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Email address
  • Password (encrypted)
  • Username or display name (if provided)
  • Profile picture (if uploaded)
  • Age verification confirmation
  • Account creation date and preferences

1.2 Chat and Conversation Data

When you interact with our AI companions, we collect:

  • Chat messages you send to AI characters
  • AI-generated responses
  • Generated images within conversations
  • Conversation metadata (timestamps, character selections)
  • Voice call data (if using voice features)

1.3 Usage Data

We automatically collect certain information when you use our service:

  • Device information (browser type, operating system)
  • IP address and approximate location
  • Pages visited and features used
  • Session duration and interaction patterns
  • Referral sources

1.4 Payment Information

When you subscribe to our premium services, payment processing is handled by our third-party payment processors. We receive:

  • Transaction confirmation and subscription status
  • Last four digits of your payment card (for display purposes)
  • Billing address (where required)

Note: We do not store full credit card numbers or payment credentials on our servers.

2. How We Use Your Information

We use the collected information to:

  • Provide our services: Process your conversations with AI characters and deliver personalized experiences
  • Maintain conversation context: Store chat history so AI companions can remember previous interactions
  • Process payments: Manage subscriptions and billing
  • Improve our platform: Analyze usage patterns to enhance features and user experience
  • Ensure safety: Monitor for violations of our Terms of Service and protect against abuse
  • Communicate with you: Send service updates, security alerts, and promotional materials (with your consent)
  • Comply with legal obligations: Respond to legal requests and prevent illegal activities

3. AI Training Disclaimer

We DO NOT use your personal conversations to train our AI models.

Your privacy is paramount to us. We want to be clear about how your data relates to AI development:

  • No training on personal data: Your individual chat messages and conversations are NOT used to train or fine-tune our AI models.
  • Conversation privacy: Your conversations are stored solely to provide you with chat history and maintain conversation context within your account.
  • Aggregated analytics only: We may analyze anonymized, aggregated usage patterns (not conversation content) to improve service quality.
  • Third-party AI providers: When your messages are processed by third-party AI services, they are subject to those providers' data policies (see Section 5). We select providers committed to not training on user data.

4. Data Storage and Security

4.1 Data Storage

Your data is stored using secure cloud infrastructure:

  • Primary data storage through Supabase (PostgreSQL database)
  • Media files stored in secure cloud storage with access controls
  • Data is encrypted at rest and in transit using industry-standard encryption
  • Servers located in the United States

4.2 Security Measures

We implement multiple layers of security:

  • HTTPS/TLS encryption for all data transmission
  • Password hashing using secure algorithms
  • Row-level security policies on database tables
  • Regular security audits and vulnerability assessments
  • Access controls and authentication for internal systems
  • Automated threat detection and monitoring

4.3 Data Retention

We retain your data as follows:

  • Active accounts: Data is retained for the duration of your account
  • Deleted accounts: Personal data is deleted within 30 days, though some data may be retained longer for legal compliance
  • Conversation history: Retained until you delete it or close your account
  • Payment records: Retained as required by financial regulations (typically 7 years)

5. Third-Party Services

We use the following third-party services to operate Dulce. Each has their own privacy practices:

5.1 Infrastructure and Database

5.2 AI Service Providers

5.3 Payment Processors

5.4 Analytics

  • Plausible Analytics: Privacy-focused website analytics (no personal data collected)

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

6.1 Access Your Data

You can access your account information and conversation history through your account settings. You may also request a copy of all data we hold about you.

6.2 Correct Your Data

You can update your account information at any time through your profile settings.

6.3 Delete Your Data

You have the right to:

  • Delete individual conversations
  • Delete your entire account and associated data
  • Request complete data erasure by contacting us

6.4 Data Portability

You may request an export of your data in a commonly used, machine-readable format.

6.5 Opt-Out of Marketing

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or updating your notification preferences.

6.6 Do Not Track

We respect Do Not Track (DNT) browser signals. When detected, we minimize non-essential tracking.

7. Cookie Policy

7.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services.

7.2 Cookies We Use

  • Essential cookies: Required for authentication and basic functionality. Cannot be disabled.
  • Preference cookies: Remember your settings and preferences (theme, language).
  • Analytics cookies: Help us understand how you use our platform (privacy-focused, no personal tracking).

7.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features of our platform.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses with service providers
  • Selection of providers with adequate data protection certifications
  • Compliance with applicable data transfer regulations

9. Children's Privacy

Dulce is strictly for adults 18 years and older.

We do not knowingly collect personal information from anyone under 18 years of age. If we discover that a minor has created an account, we will immediately terminate the account and delete all associated data.

If you believe a minor is using our service, please contact us immediately at privacy@dulce.chat.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to know: What personal information we collect and how it's used
  • Right to delete: Request deletion of your personal information
  • Right to opt-out: We do not sell personal information
  • Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

11. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights including:

  • Access to your personal data
  • Rectification of inaccurate data
  • Erasure ("right to be forgotten")
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent
  • Lodging a complaint with a supervisory authority

Legal basis for processing: We process your data based on contractual necessity (to provide our services), legitimate interests (to improve and secure our platform), and consent (for marketing communications).

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending an email notification for material changes

We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

  • Email: privacy@dulce.chat
  • Legal inquiries: legal@dulce.chat
  • Website: dulce.chat

We will respond to your request within 30 days, or as required by applicable law.

By using Dulce, you acknowledge that you have read and understood this Privacy Policy. For information about our terms of use, please see our Terms of Service.